Terms and Conditions

General Terms and Conditions

Speed-Net GmbH has been in business for over 20 years!

Scope of Application

These General Terms and Conditions govern the legal relationship between Speed-Net GmbH and the customer who uses the services of Speed-Net GmbH.

Contract Conclusion

The contract for the use of Speed-Net GmbH services is concluded by submitting the online form and takes effect immediately. In the event of incorrect information in the order, the customer is personally liable for any associated damages, penalties, or fines. Speed-Net GmbH reserves the right to reject an order without giving reasons.

Duration and Termination

The customer determines the initial contract term when placing the order. After expiration, the subscription or contract automatically renews for the same period unless notice of termination is given by either party at least 30 days before expiration. Regardless of the contract term, the customer has no right to a refund of any amount paid (in advance).

Offers and Prices

The prices published by Speed-Net GmbH apply. Speed-Net GmbH reserves the right to adjust prices at any time without notice to reflect changed circumstances, particularly in the event of cost increases (e.g., price increases for products and materials, exchange rate fluctuations, etc.). Speed-Net GmbH reserves the right to modify an offer at any time without notice. Such changes take effect immediately unless otherwise stated. The customer is personally responsible for staying informed about such changes. For existing subscriptions, such changes only take effect upon renewal.

Payment Terms

New accounts are set up against an invoice payable within 10 days. In the event of non-payment of the amount owed, Speed-Net GmbH reserves the right to take legal action. Speed-Net GmbH sends a payment reminder to the customer after the payment deadline expires and before deactivating the account. Deactivation occurs if no payment has been received 7 days after the payment reminder. Speed-Net GmbH is generally authorized to delete accounts, including their content, after the payment deadline expires. If the customer is more than 14 days late with a payment, reminder fees of CHF 25.– must be paid from the second payment reminder onwards. For existing accounts, a payment deadline of 10 days applies. They are typically charged one month before the contract expires. In case of payment delay, a reminder is sent by email. If payment has not been received by the end of the paid contract term, the account may be suspended immediately. For reactivation, Speed-Net GmbH may charge a fee of at least CHF 50.–.

Subscription Deletion

Complete deletion of a subscription occurs if no payment has been received by Speed-Net GmbH or confirmed, or the contractual status has not been restored, 10 days after suspension. After deletion, the customer can reopen the subscription at a cost of CHF 50.–.

Services of Speed-Net GmbH

Speed-Net GmbH guarantees that all services included in the offer (according to the offer descriptions on Speed-Net GmbH's websites) can be used throughout the entire paid contract term. Speed-Net GmbH may change the scope of services at any time if certain offers and options affect server stability or if standard improvements are to be made.

Customer Obligations

The customer ensures that the services and products for which they (or third parties through their account) have entered into a contract with Speed-Net GmbH are used in accordance with the law and contract. The web hosting product is intended for personal use – the vast majority of domains managed through it must be owned by the customer. Special provisions apply to the content of the corresponding websites. Speed-Net GmbH prohibits racist, sexist, content that violates distribution rights and copyright. Pornographic content such as so-called adult sites, as well as links or banner advertising to such content, are not excluded. Content that violates the law includes violations of Swiss and international law. Also prohibited are spamming, trolling, mail bombing, download archives, excessively operated mailing lists, storage of game emulators or ROMs, IRC bots, and other programs or activities that, in Speed-Net GmbH's opinion, cause excessive strain on system resources. Violations of prohibited content may be penalized without prior notice by immediate cancellation of the account and deletion of all data. The customer is personally liable for any damages, penalties, or fines associated with the violation.

Data Backup

The customer is responsible for backing up the data stored on their account. In the event of data loss, the customer is obligated to use their own backup copies. Although Speed-Net GmbH creates regular backups, their use can neither be demanded nor guaranteed. If Speed-Net GmbH performs a restoration of lost data, a reasonable compensation for effort may be charged. Speed-Net GmbH cannot be held liable for the deletion of data.

Domain Registration

Speed-Net GmbH will, upon request after contract conclusion, apply for the desired domain name with SWITCH or the respective registrar for COM/NET/ORG/BIZ and INFO domains. However, Speed-Net GmbH cannot guarantee that the desired domain name will actually be assigned to the customer by the registration authority. If a requested domain name is already taken, the customer may choose a different domain name. After successful domain registration, a change of domain name is no longer possible. The customer has no right to the "money-back" guarantee for domain names ordered with Speed-Net GmbH. Speed-Net GmbH cannot be held liable for domain loss due to technical or other reasons. Speed-Net GmbH assumes no liability for domain loss due to insufficient, incorrect, or missing invoicing and resulting non-payment. For all domain names registered by Speed-Net GmbH, the customer is registered as the owner and can switch to another provider at any time.

Responsibility and Liability

Speed-Net GmbH assumes no responsibility whatsoever for the data and actions that the customer stores, publishes, or performs by using their account. Liability rests exclusively with the customer. If the customer transfers their account or parts of it to third parties – whether for payment or free of charge – they are automatically also liable for them. Speed-Net GmbH strives to inform customers in advance about planned maintenance work or other service interruptions. However, Speed-Net GmbH cannot be held liable for service interruptions, particularly due to maintenance work, troubleshooting, or force majeure. Speed-Net GmbH disclaims all liability for associated damages, penalties, fines, claims for compensation, lost profits or orders, and other claims.

Data Protection

Customer data is collected, processed, and used in strict confidence in accordance with the provisions of the General Data Protection Regulation (GDPR) and Swiss data protection and telecommunications law. Customer data is used only within Speed-Net GmbH and is not disclosed to third parties. The customer is obligated to provide their data (company name and legal form, name, address, telephone, email, etc.) truthfully when placing the order and to notify Speed-Net GmbH immediately and unprompted of any changes to this data. Mandatory disclosure of data by Speed-Net GmbH only occurs in connection with corresponding orders (e.g., domain registration, certificate issuance, etc.) or upon request by authorities. For more information, see our privacy policy.

Contact Addresses

In the event of address changes (email or postal), the customer is obligated to notify Speed-Net GmbH to avoid difficulties in making contact.

Final Provisions

Speed-Net GmbH reserves the right to review these regulations regularly and to adjust them as needed without prior notice. The customer informs themselves at regular intervals about any changes to these terms of use. In the event of ambiguities or disputes between the owner and the administrative contact, Speed-Net GmbH is neither obligated to clarify nor to mediate disputes in the internal relationship between the owner and the administrative contact. Any legal advisory costs required by Speed-Net GmbH shall be borne either by the complaining party or by the owner, at Speed-Net GmbH's option.